The recession and a lack of interest in work are driving American workers into the dumps, and that could spell trouble for employers, several studies indicate.
A recent study by the Conference Board research group finds that only 45 percent of Americans were satisfied with their job in 2009 -- the lowest level recorded since the group started studying the topic 22 years ago. In the previous year, 49 percent of employees said they were satisfied with their work.
The study cites a variety of factors that are souring employees' feelings about work, including lagging pay and the high cost of health care.
Luckily for some employees, the trend of salary freezes might slow in 2010. According to a recent Mercer study, only 14 percent of mid-size and large companies expect across-the-board salary freezes in 2010. While more raises might be doled out this year, they won't be a windfall for most. The survey predicts average pay increases to be 2.7 percent this year, down from 3.2 percent last year.
The struggle to keep workers happy and productive doesn't stop with a paycheck, however. While the tight economy is forcing many employers to freeze or reduce pay and benefits, worker discontent is springing from additional sources, according to the Conference Board study. Only 51 percent find their jobs interesting - another 22-year low, the study reveals. In 1987, nearly 70 percent of workers found their work interesting.
A lack of interest can drain a company's productivity because engaged employees are more innovative and take calculated risks, said Linda Barrington of the Conference Board.
"What's really disturbing about growing job dissatisfaction is the way it can play into the competitive nature of the U.S. workforce down the road and on the growth of the U.S. economy -- all in a negative way," said the Conference Board's Lynn Franco, another author of the report.
Discontent also can breed short-term trouble for employers if it leads to high turnover. A new survey by CareerBuilder finds that nearly one in five American workers plan to leave their current job in 2010 despite the pressures of a tight job market.
Apart from recruiting and training costs, high turnover can cost employers their customers. A new Cornell University study found that companies with a steady flow of new hires often fall short of meeting their customers' needs.
"When turnover is low, the number of new hires in a work unit doesn't really impact customers' service quality perceptions," the study states. "But when turnover is high, the number of newcomers is crucial -- the more new workers in a group, the more unhappy customers are."